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FAQ
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I FORGOT TO USE MY DISCOUNT CODEUnfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it prior to leaving our facility. Please ensure all your information is inputted and correct before submitting your order, including your discount code. If your order is not yet shipped out, contact us and we will happily cancel your previous order, so that you can reorder with the discount code applied. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.
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CAN I CHANGE MY ORDER ONCE IT’S PLACED?Although, we wish we could accommodate all changes…we fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. However, if your order is not yet shipped out, feel free to contact us and we will happily cancel your previous order, so that you can reorder the correct item. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.
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HOW LONG WILL THE RETURN/EXCHANGE PROCESS TAKE?Please allow 2-3 weeks from the time that you ship your item(s) back to us to process your return/exchange. Once it has been processed, you will receive a shipping confirmation email along with a tracking number, or an email confirming the store credit issued.
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WHAT IS YOUR RETURN/EXCHANGE POLICY?Items purchased from kenndiazjr.com may be returned for store credit within 30 days of purchase . All items must have their original tags attached and be unworn and unwashed. Please visit our returns/ exchange page on this website for further assistance. Any exchanges must be for products of equal or lesser value. If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit. If a product you are requesting is out of stock at the time the return arrives, you will be issued store credit for that product. Please list alternative options on the return form if you prefer a direct exchange. Unfortunately, we are not able to accept backorders at this time. *If a product is individually marked as final sale, that voids the standard return policy.
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THE ITEM/SIZE THAT I WANT IS OUT OF STOCK, WHEN WILL IT BE AVAILABLE AGAIN?Due to the high demand of our popular styles and sizes, they do tend to sell out quickly. We've even had some products sell out in less than an hour! While certain products are very exclusive and only released once, most of our items are restocked regularly.
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AM I RESPONSIBLE FOR RETURN SHIPPING?You will be responsible for paying postage on any returns. If you request an exchange, we will waive the standard shipping fee on your exchanged item. If you have a defective item or received the wrong product, we will send you a prepaid return shipping label upon approval. We will also waive the standard shipping fee on your replacement item. Please contact ken.hwdfitness@gmail.com if you have additional questions.
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What kinds of workouts are designed in the HWD App?The HWD App contains over 50 programs, with new ones being added all the time. When going in your consultation with me, We will both work together to customize a workout program that fits with the proper equipment at your disposal. As of now, we also do have a ton of different extra bonus workouts that focus on resistance or circuit training programs. Areas of focus include strength, hypertrophy, bodybuilding, powerlifting, and more. There are programs for anywhere from 3 to 6 days per week, and in length from 45 minutes to over 2 hours! We have programs specific to women, and programs that are specific to home gyms, too.
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What are the online coaching pricing options?You first have to apply to be coached by myself. If we accept we will setup a zoom consultation to get a better understanding of your fitness goals, your daily schedule, current diet and workout routine. Then hearing more about your motivations and your "WHY!" Our team and I will see if our partnership will be the right fit for you. Then after this you and I will both decide if we will be a good fit for each other. Apply if you are interested in changing your lifestyle, I am positive we can help your get the results that you are looking for.
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Do you have programs for _____ ?Beginners? Yes. There are programs across an entire range of difficulty and experience. Age? The programs are not age-based. Anyone of any age can theoretically use any program. You select the weight you want to do, and there is ample customization available should you require different exercises than what comes by default in each program. Home Gyms/Limited Equipment? Yes. Make sure you us know what you have accessible to you "At Home," "Bands," "Dumbbells Only," and/or "Dumbbells and bands only." You can also substitute exercises, so if one requires equipment you don't have, you can swap it out for another. Fat/Weight Loss? Yes, we have helped thousands of individuals with fat/weight loss. Injury/Pain? None of the programs are designed around specific injuries, but all of them can be adapted to work around the injury or pain via exercise substitution, and/or skipping exercises that aggravate the injury. Females? Yes, we have a number of programs for women specifically, under the tag "Female Focus." Building Muscle Mass? Yes, have specific programs that focus on muscle growth and increase lifting weights utilizing proper equipment with a customized meal plan tailored to your lifestyle and profession.
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